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January 2007

Brendan Riley

Security Supervisor, Security

Star Performer, Brendan Riley"A master teacher who leads by example" is how co-workers describe Brendan Riley, our January Star Performer of the Month.

Brendan has been a security officer with Lowell General Hospital's Security Department for six years. He is known for volunteering his time and expertise in all spectrums of safety awareness, from training new employees in orientation, to teaching non-violent crisis intervention to our medical staff members, and presenting materials at the Lowell General Hospital Safety Fair.

"Brendan is truly a Star Performer in many ways," says Peter Zarrilla, Vice President of Human Resources. "He approaches his job with true professionalism, cares deeply about the role that he plays, and recognizes the importance of that role in providing services to our patients, their families, and our employees. He leads by example."

Brendan motivates the staff to put "Patients First in Everything We Do", even as his position at times involves working with extreme behavioral problems in patients and visitors. "He is called in when patients are at their worst, but he is always sensitive to their human value," says Carolyn Buckley, RN. She says that his incredible respect for others, calming people skills, and polite, professional manner help him solve any security problem.

Fellow security officer Troy Dube says that Brendan "sets the tone" for the security team, and he's known as a great trainer in all aspects of hospital safety and security operations. He has helped the staff develop many new safety programs throughout the hospital.

Brendan earned a Bachelor of Science degree in Criminal Justice and Legal Studies from the University of Massachusetts Lowell, where he graduated with honors while serving as captain of the football team. He lives in Lowell and enjoys wrestling, football, and is a big fan of the New England Patriots.

Congratulations, Brendan. You're a Star!

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