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May 2013

Leigh Richards

Human Resources Department, Main Campus

Leigh Richards"Leigh is committed to providing quality and excellent service to everyone she interacts with each day" is how co-workers describe May's Star Performer of the Month, Leigh Richards. "You can hear it in her voice, in the patience she demonstrates as she carefully listens and notes the details coming her way. She has a way of handling each situation as though you are the only person she is helping that day, despite how busy she is."

Leigh has been working in the Human Resources Department at Lowell General's main campus for over seven years. In her current role, her main focus is customer interaction as she is one of the front line staff in the department. In addition, she helps employees and new hires with employee discounts, benefits, employment paperwork and tuition reimbursement - just to name a few areas. Fellow staff comment that Leigh is an invaluable team member, especially since the employee population has grown significantly in the past year.

"Leigh is our go-to person as she wears many hats in Human Resources. Whatever the job or role, Leigh does it with a positive attitude and a smile," says Patricia Basque, MEd, SPHR, Director of Human Resources. "She personifies Complete connected careSM, from making great first impressions for our employees and visitors at the front desk to meaningful lasting impressions in coordinating our retirement teas. Leigh is the type of person that makes Lowell General the special place that it is. We are grateful to have her on our team."

Leigh lives in Hudson, NH with her husband Chris and their two kids, Conner and Kelsey. She enjoys spending time with her family, taking trips to the beach and venturing out to Barnacle Billy's in Ogunquit, Maine.

Congratulations, Leigh! You're a Star!

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