Give to LGH

April 2006

Marie Draper

Patient Access Department

Star Performer, Marie Draper"Marie truly exemplifies what a ‘Star Performer' should be. With her unquestionable commitment to patients and her fellow co-workers, Marie has been an asset to LGH for over 22 years." This is how co-workers describe Marie Draper, our April Star Performer of the Month.

As a Patient Service Representative in the Emergency Room, Marie demonstrates a "Patients First in Everything We Do" attitude each and every day. "Marie proves time and time again to be a pillar of strength when helping family members deal with the anxiety that comes with a visit to the Emergency Department," says Katie Johnson, ED Registration Supervisor. Marie strives to make each patient feel special, as if they're the only ones who need her attention. She always thanks patients for making Lowell General Hospital their hospital of choice before she begins their registration.

Marie displays a very "up close and personal" attentiveness to her patients. If there are questions or doubts about patient information, she makes every effort to find the answers. She takes time to really listen to a patient's needs and concerns, and takes that one extra step to make sure patient information is complete and accurate. She takes patient safety to heart. She's the first to call the Facilities Department if sidewalks need additional salt, or warning patients if floors are wet.

Marie shows the same commitment to her co-workers as well. She always comes to work with a smile and a "can-do" attitude. "She makes the department cheerful. Even when we are extremely busy, Marie brings up everyone's spirits," says Katie.

Marie lives in Pelham, NH with her husband Stanley. She enjoys spending quality time with her five children and three grandchildren. She likes to tour the summer festivals in Boston and vacation with her family in Florida.

Congratulations, Marie. You're a Star!

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